A lovely cottage, ideal location.

Peaceful setting and good location on the banks of Loch Awe. The main thing which let this property down was the heating...

Peaceful setting and good location on the banks of Loch Awe. The main thing which let this property down was the heating upstairs did not work. The bedrooms and hallway were freezing!! The only way to add a little heat was to leave the bathroom doors open and use the heat from the towel rails to heat. The housekeeper was very helpful trying her best on the phone numerous times to the owner for him to sort out at his end (hive app). Still freezing cold radiators upstairs’ on the day we checked out. The underfloor heating in the kitchen didn’t work. Thank goodness there was a fire in the kitchen/lounge to give heat. Considering the cold and damp weather we have had end of March/ April this property is very poor. Disappointed with this stay, and embarrassing for me as it was booked as a special present for my parents 70th.

Our response:

We were pleased to hear that you enjoyed the peaceful setting and lovely location. Your feedback about the heating has b...

We were pleased to hear that you enjoyed the peaceful setting and lovely location. Your feedback about the heating has been shared with the owner, who was surprised by your comments. They typically maintain the downstairs temperature at 21 degrees or above, as guests often find the well-insulated building comfortably warm. However, they regret not adjusting the heat prior to your arrival, as is their usual practice. Upon learning of your discomfort, the owner promptly raised the temperature to 22 degrees and arranged for the caretaker to check in with you the next day. The caretaker confirmed the warmth of the house and found all radiators working. Since there were no further communications from your party, it was assumed that the issue was resolved. The owner wishes you had reached out again if the heating remained a concern, as they are committed to ensuring guests' comfort. Thank you for taking the time to review.

Everything we needed in a stunning location

The cottage was simply stunning. Beautifully located, spacious, well equipped and full of lovely touches.

The caretaker Vicky was brilliant and helped out with a few questions/issues before we even arrived. The cottage was bea...

The caretaker Vicky was brilliant and helped out with a few questions/issues before we even arrived. The cottage was beautiful and in a fabulous location. The only thing that could be improved on inside the cottage would be a few more pieces of basic crockery (plates, bowls, mugs etc). Outside the fences need mending as it is advertised as having an ‘enclosed garden’ which it doesn’t so we were unable to let our dog off the lead for fear of her escaping. We still had a wonderful trip though.

Our response:

Thank you for your invaluable feedback. The owners were delighted that you enjoyed the cottage so much. They were under ...

Thank you for your invaluable feedback. The owners were delighted that you enjoyed the cottage so much. They were under the impression that there were adequate amounts of crockery so will check them and replace items as necessary. Due to its lochside situation the cottage’s garden is not fully enclosed.